Contact Information

Convergence Inc.
16004 SW Tualatin-Sherwood Rd #441
Sherwood OR 97140

Toll Free: (888) 773-9869
Fax Number: 1-888-F-SEXTOY
Email: doubledildo@ asksextoy.com

How To Order

Step 1.
Add your favorite product(s) to shopping cart

Step 2.
When you are ready to checkout, please click "begin online checkout"

Step 3.
If you are new customer, please enter shipping and billing information. If you are returning customer, please login to continue checking out process

Step 4.
Please review your order information including products, prices, tax (if applicable), and shipping fees.

Step 5.
Finalize the order and save your receipt. You will recieve another order confirmation shortly.

Privacy & Security

For your privacy, orders are shipped discreetly in plain box without indication of content, url, and email.

We do not sell the names or addresses of our customers. When you order, you have the option to select if you would like to receive more information about related products or services. If you do not select that option, we only use your contact email for communicating to you about your order.

We uses SSL (Secure Sockets Layer) to ensure your personal and sensitive data is transmitted securely.

Billing & Shipping

Billing Information
We gladly accept Visa, Mastercard, Discover, and American Express. We do not accept Paypal nor COD. Your credit card information is encrypted and secured during transaction

Your credit card will be billed by Convergence Inc.

Shipping Information
99% of orders are shipped within one business day from warehouses in East Coast & West Coast. Orders will be carefully packed and shipped in discreet plain boxes via USPS, UPS, and other carriers. We ship to all US States as well as to other countries including Canada, Mexico, United Kingdom, Australia, and etc. We also ship to military addresses.

To see exact shipping fee, please fill out necessary information during checking out process.

Refund & Exchange Policy

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please call 617-666-7826 or email doubledildo @asksextoy.com. Please allow up to 3 weeks to receive your replacement or refund.

In your return package please include:

• The packing slip
• A note telling us what the problem was
• A note stating whether you would like a refund or an exchange for another item. If you do not include a note, you may not be refunded!

Frequently Asked Questions

Shipping Options and Costs

• Choose country and get shipping options from that location
• Order may be shipped from different locations
• Shipping Companies we use for shipping

Ways to Order and Pay

• Important Info for International Customers
• Important Info for Military Personnel
• Order by Fax
• Order by Mail
• Order by Phone
• Order Online
• Our prices are in $US Dollars only
• Pay by check
• Pay by COD
• Pay by Credit card
• Pay by Debit Cards
• Pay by Money order or bank check
• Pay by Paypal
• Pay by Wire transfers

Discreetness and Security

• About us
• All information is secure
• Card is billed by Convergence Inc.
• Delivery man and neighbors will not know
• I didn't order this
• Privacy Policy
• Someone used my credit card

Service After an Order is Placed

• Add or Delete from mail list
• Changes to an order already placed
• Contact someone about customer service problems
• Contact someone about order placed
• My credit card was charged but I have not received my order
• Package arrives damaged
• Product shipped, but still hasn't arrived
• Refunds from SextoyTV minutes
• Returns
• Track order placed

Products Available and How to Shop

• Add or Remove email from Mailing List
• Contact someone about product questions
• Free samples
• How to order at wholesale prices
• How to order catalogs
• More info on Liquid Latex
• Online is the best way to shop
• Out of stock items
• We do not have a physical store to visit